Shipping & Delivery
Do you have questions about shipping, delivery costs, or want to know where your order is? Then you’re in the right place!
FAQ
Frequently asked questions from customers.
Where does Sexescase® ship to?
We currently ship to the following countries: Italy, Germany and Austria.
Are there any shipping costs?
All orders are shipped in completely discreet, neutral packaging. Shipping is free for orders over €100.
Italy:
Up to €100 → €8.49
Over €100 → Free shipping
Germany:
Up to €100 → €13
Over €100 → Free shipping
Austria:
Up to €100 → €13
Over €100 → Free shipping
You can find the delivery times on our website under the Shipping Policy.
When will my order be shipped?
Please note that every product from the Sexescase® Room and Travel Edition is a handcrafted unique piece, individually made for you after your order is received. The delivery times start from the moment your order leaves our workshop or you receive your shipping confirmation.
How long does it take for my order to arrive?
Within Germany and Austria, our products usually arrive within 3–5 business days after shipping.
Please note that Sundays and public holidays are not considered business days.
In exceptional cases (such as sales events or the Christmas season), delivery may take a little longer. However, we always work hard to ensure fast and smooth processing of all orders.
Why is there no express shipping available?
Please note that every product from the Sexescase® Room and Travel Edition is a handcrafted unique piece, individually made for you after your order is received. The delivery times start from the moment your order leaves our workshop or you receive your shipping confirmation.
Are there any indications of the contents on my order?
All orders are shipped in completely discreet, neutral packaging – with no visible indication of the contents.
My delivery is incomplete. What can I do?
We're sorry that an item is missing from your package.
Please contact our customer support and provide your order number along with the missing product(s).
You're also welcome to include a photo of the opened package — this helps us better understand your issue and process your request more quickly.
What should I do if the delivery attempt failed?
No worries – you can always check the tracking information to see if your package was, for example, left with a neighbor, at a branch, or a parcel locker, or if a redelivery attempt is scheduled for the next day.
If you see that the package is being returned to us, please contact our customer support. We will then promptly check if we can resend the package to you free of charge.